Available Positions
1. Games Presenter – Team Manager
Department: Operations
Location: Sofia, Bulgaria
Role Overview:
The Games Presenter Team Manager will oversee a team of live game presenters, ensuring top-quality performance, professional presentation, and compliance with company standards. You will be responsible for coaching, team motivation, performance monitoring, scheduling, and maintaining smooth studio operations.
Key Responsibilities:
- Lead, manage, and mentor game presenter teams
- Oversee daily studio operations and ensure seamless production flow
- Monitor presenter performance and conduct training sessions
- Maintain high presentation standards and service quality
- Coordinate with HR, Training, and Operations teams for staffing needs
Requirements:
- Previous experience in team management or operations
- Strong leadership and communication skills
- Ability to work in a fast-paced studio environment
- Excellent organisational skills
2. Training Manager
Department: Operations
Locations: Sofia (Bulgaria), Belgrade (Serbia)
Role Overview:
The Training Manager will be responsible for developing and executing training programs for new and existing employees. This includes onboarding processes, skill development, compliance training, and performance enhancement initiatives.
Key Responsibilities:
- Design and update training materials and SOPs
- Train new employees and support continuous skill development
- Assess employee performance and identify improvement areas
- Collaborate with department heads for training needs
Requirements:
- Proven experience in corporate training or learning & development
- Strong presentation and communication skills
- Ability to create structured and effective training modules
3. Makeup Artist / Stylist
Department: Operations
Location: Sofia
Role Overview:
The Makeup Artist/Stylist will ensure that game presenters maintain a professional and camera-ready appearance at all times.
Key Responsibilities:
- Provide daily makeup and hairstyling for presenters
- Maintain hygiene and styling standards
- Assist in wardrobe recommendations and improvements
- Work closely with Studio Operations team
Requirements:
- Professional experience in makeup or styling
- Creativity and strong attention to detail
- Ability to work in a fast-paced studio environment
4. Game Presenter (English Speaking)
Department: Operations
Location: Sofia
Role Overview:
Game Presenters host live-streamed casino and entertainment games, engaging with players in a professional and dynamic manner.
Key Responsibilities:
- Present games to a live online audience
- Maintain high energy, professionalism, and accuracy during hosting
- Follow scripts and operational guidelines
- Ensure a positive and engaging player experience
Requirements:
- Fluent in English
- Confident, energetic, and camera-friendly personality
- No prior experience required (training provided)
5. Affiliate Manager
Department: Marketing
Location: Multiple (Fully Remote available)
Role Overview:
The Affiliate Manager will develop and manage affiliate partnerships to drive brand awareness and increase online traffic.
Key Responsibilities:
- Identify and onboard new affiliate partners
- Monitor and optimise affiliate performance
- Plan strategies to increase conversions
- Maintain strong relationships with affiliates
Requirements:
- Experience in digital marketing or affiliate management
- Strong negotiation and analytical skills
- Ability to work independently in a remote setup
6. Customer Support Representative
Department: Customer Support
Location: Multiple
Role Overview:
Customer Support Representatives will provide high-level assistance to users, addressing queries related to products, accounts, and services.
Key Responsibilities:
- Handle customer queries via chat, email, or call
- Provide accurate information and resolve issues efficiently
- Maintain customer satisfaction and service quality
Requirements:
- Strong communication skills
- Ability to handle pressure and multitask
- Previous customer support experience is an advantage
📨 How to Apply
Interested candidates should send the following to bncuniverse@gmail.com:
📄 CV (Resume)
Include:
- Full name & contact details
- Professional summary
- Work experience
- Education
- Skills
- Certifications (if any)
📝 Cover Letter
Include:
- The position you are applying for
- Why you are a good fit for the role
- Your relevant experience
- Your earliest availability
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